Business Transformation Through Enrollment Automation: Helping Create Transparency and Trust

How Madaket Health helped PNC Healthcare speed up enrollments

Business Transformation Through Enrollment Automation: Helping Create Transparency and Trust

How Madaket Health helped PNC Healthcare speed up enrollments

In working with clearinghouses, our goal at Madaket is always to help organizations change their processes from the inside out. We create deep partnerships with our customers to help them build solutions that work best for their organizations and their needs.

Overview

PNC Healthcare helps providers and payers with over $5 million in annual revenue to maximize working capital, streamline processes, mitigate risk, and access capital. PNC recognized that its healthcare provider clients spent a disproportionate amount of time and resources on enrollments and re-enrollments, and saw an opportunity to improve their EDI enrollment process. Partnering with Madaket, PNC built a digital, automated, standardized enrollment process with one data repository for all its provider data management needs.

In the first year with Madaket, PNC Healthcare has experienced what can be described as a true business transformation:

  • 75% increase in monthly enrollment volume
  • 83% decrease in form preparation time
  • 75% decrease in form rejection rate
  • Reallocation of five FTEs
  • Increase from 0% to 60% of enrollments completed with no manual tasks

Our work with PNC Healthcare even helped the bank win the Celent Model Bank 2020 Award for Commercial Payments.

Read our case study of PNC Healthcare to see how your organization can benefit from enrollment automation.

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“It takes a different breed to work with a clearinghouse than to work directly with a provider or payer, and Madaket did a great job of communicating and understanding our needs. Transformation like this doesn’t just happen. Having a clear project plan, ownership, stakeholder support, and good communication is critical, and Madaket was willing to come alongside us during this process”

– Heather Manuel, SVP, Healthcare Product Group Manager, PNC