The case for ending paper-based data exchange between providers and payers
Overview: The Affordable Care Act mandated reducing paperwork and administrative costs, yet the healthcare industry still relies heavily on paper-based communications and records. There has been progress in patient-facing front-office digitization (e.g. EMR and EHR), but back-office processes remain highly inefficient. Non-strategic administrative waste—like sending paper enrollments back and forth between providers and payers, to get providers paid—is a significant drain.
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